Vendor Terms

These Vendor Terms and Conditions govern the relationship between WhatsApp API by Cognito Infotech and its vendors, partners, resellers, service providers, and suppliers. By providing services or engaging in business with our platform, vendors agree to comply with the following terms and conditions. 1. Scope of Services Vendors are responsible for delivering agreed services, products, technical support, integrations, or operational assistance as per the mutually approved agreement. 2. Compliance Requirements Vendors must comply with: Applicable laws and regulations Data protection and privacy standards WhatsApp and Meta platform policies Industry security practices 3. Confidentiality All business, technical, customer, and operational information shared during the partnership must remain confidential and may not be disclosed to third parties without written permission. 4. Data Protection Vendors handling customer or business data must implement appropriate security measures to prevent unauthorized access, misuse, or data leakage. 5. Service Quality Vendors are expected to maintain professional service quality, timely delivery, and operational reliability throughout the engagement period. 6. Payment Terms Payment schedules, invoices, and commercial terms will be managed according to the agreed contract or purchase order between both parties. 7. Intellectual Property All trademarks, software, branding, APIs, documentation, and platform-related assets remain the property of their respective owners unless otherwise agreed in writing. 8. Prohibited Activities Vendors must not: Engage in spam or illegal activities Misuse customer data Violate WhatsApp Business policies Perform unauthorized access or malicious activities 9. Limitation of Liability WhatsApp API by Cognito Infotech shall not be liable for indirect losses, damages, business interruptions, or third-party service failures arising from vendor operations. 10. Termination We reserve the right to suspend or terminate vendor partnerships in cases of policy violations, misconduct, non-compliance, or security concerns. 11. Modifications These terms may be updated or modified at any time without prior notice. Continued partnership or service usage constitutes acceptance of the updated terms. 12. Contact Information For vendor-related inquiries, partnerships, or support, please contact the Cognito Infotech team through official communication channels.